The parts did not arrive on time

I ordered HVAC parts from a brand new distributor.

  • The dealer sent me a representative weeks ago and he convinced me to use them for a future order, then I have been thinking about using the distributor for a couple of weeks.

They have nice prices and excellent customer service. I have used another dealer for all of our HVAC-related parts. They also have great prices and excellent customer service. I had several jobs busy for the weekend and I ordered parts for all several jobs from the modern parts dealer. The parts were supposed to be delivered the next day! Unluckily, the parts did not arrive by the time they were promised. All of the parts were supposed to arrive by noon, we had customers waiting for repairs, because we were waiting on the parts. I did not think what to say to the customers. I contacted the distribution center and I spoke with a supervisor regarding the troubles with the order. I told the man that it was our first order. I told the man that I was disappointed with the repair I gained. She gave me a discount on all of the items that I purchased. She also added a future discount to our account for the next order. I unquestionably don’t think I will order any parts from this location again after the delays I had this time, but at least I have a coupon if I want to try them out again. The parts finally arrived and we got the jobs completed, but not without a whole lot of hassle and delays.

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