I ordered parts for three repair jobs

I ordered HVAC parts from a brand new distributor.

The company sent me a representative weeks ago and he convinced me to use them for a future order.

I’ve been thinking about using the distributor for a couple of months. They have good prices and excellent customer service. I’ve used another company for all of my hvac-related parts. They also have great prices and excellent customer service. I had three jobs scheduled for the weekend and I ordered parts for all three jobs from the new parts company. The parts were supposed to be delivered the very next day. Unfortunately, the parts did not arrive by the time they were promised. All of the parts were supposed to arrive by noon. We had customers waiting for repairs, because we were waiting on the parts. I didn’t know what to say to the customers. I contacted the distribution center and I spoke with a manager regarding the problems with the order. I told the woman that it was my first order. I told the woman that I was disappointed with the service I received. She gave me a discount on all of the items that I purchased. She also added a future discount to my account for the next order. I really don’t think I will order any parts from this place again after the delays I had this time, but at least I have a coupon if I want to try them out again. The parts finally arrived and we got the jobs completed, but not without a whole lot of hassle and delays.


a/c serviceman

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